S
Salvador
Guest
Withdrew btc through the bestchange exchanger, everything was always fine, but yesterday I received a message that my btc was put on Hold for AML verification of the origin of funds.
To confirm the origin of the funds, we ask you to answer the following questions in full:
- Through which platform did you receive the funds?
If possible, please provide screenshots from the withdrawal history of the sender's wallet / platform, as well as links to both transactions in the explorer;
- For what service did you receive the funds;
- What was the amount of the transaction, as well as the date and time it was carried out;
- Through which contact person did you communicate with the sender of the funds?
If possible, please provide screenshots of the correspondence with the sender, where we can see confirmation of the sending of funds.
We also ask you to provide the following materials:
1. A photo of one of the documents (passport, ID card or driver's license).
2. A selfie with this document and a sheet of paper on which today's date and signature will be handwritten.
We kindly ask you to provide this information in response to the KYC verification request letter due to the high AML risk indicator.
Maybe someone has encountered this and can tell me how to solve the problem?
To confirm the origin of the funds, we ask you to answer the following questions in full:
- Through which platform did you receive the funds?
If possible, please provide screenshots from the withdrawal history of the sender's wallet / platform, as well as links to both transactions in the explorer;
- For what service did you receive the funds;
- What was the amount of the transaction, as well as the date and time it was carried out;
- Through which contact person did you communicate with the sender of the funds?
If possible, please provide screenshots of the correspondence with the sender, where we can see confirmation of the sending of funds.
We also ask you to provide the following materials:
1. A photo of one of the documents (passport, ID card or driver's license).
2. A selfie with this document and a sheet of paper on which today's date and signature will be handwritten.
We kindly ask you to provide this information in response to the KYC verification request letter due to the high AML risk indicator.
Maybe someone has encountered this and can tell me how to solve the problem?